DEMO — Tui Vet Clinic: AI Voice Receptionist

Project overview

About the project

Tui Vet Clinic is a busy Tauranga practice where the phone never stops. Calls were going to voicemail during consults and after hours, and every missed call was a worried pet owner going elsewhere. We built an AI voice receptionist that answers every call in a warm, natural voice, books and reschedules appointments directly into the clinic’s practice-management system, answers common questions, takes messages, and recognises genuine emergencies to escalate immediately. It picks up on the first ring, 24/7.

The challenge

Tui's reception team physically could not answer the phone while restraining animals and running consults, so calls spilled to voicemail — and after 6pm there was no one at all. Owners with a sick pet don't leave a message; they call the next clinic. A traditional after-hours answering service was costly and couldn't book into the calendar or tell a real emergency from a routine question.