Terms of Service

Last Updated: February 11, 2026

1. Agreement to Terms

By accessing or using the website atlio.ae (the "Website") or engaging Atlio Information Technology ("Atlio", "we", "us", or "our") for services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our Website or services.

2. Services

Atlio provides AI automation, software development, web design, mobile app development, CMS development, DevOps, cloud services, and related digital services (collectively, the "Services"). All Services are provided subject to a separate project agreement or statement of work.

3. Use of Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable UAE laws or regulations
• Attempt to gain unauthorized access to any part of the Website or its systems
• Use the Website to transmit malware, spam, or other harmful content
• Reproduce, distribute, or create derivative works from Website content without permission

4. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Atlio Information Technology or its licensors and is protected by UAE and international copyright, trademark, and intellectual property laws.

For project deliverables, intellectual property ownership is defined in the specific project agreement or statement of work between Atlio and the client.

5. Project Engagements

5.1 Proposals and Agreements

All project engagements are governed by a separate written agreement, statement of work, or proposal that outlines scope, deliverables, timeline, and payment terms. These Terms of Service supplement but do not replace project-specific agreements.

5.2 Payment Terms

All prices are quoted in AED (UAE Dirhams) unless otherwise stated and are subject to 5% UAE VAT where applicable. Unless a separate written agreement specifies otherwise, the following default payment structure applies to all project engagements:

5.3 Deposit and Payment Schedule

A non-refundable deposit of forty percent (40%) of the total agreed project fee is required before any work commences. No project will be scheduled or initiated until the deposit has been received and cleared in full. The remaining balance shall be structured as milestone-based payments tied to project deliverables, as outlined in the project agreement or statement of work. Typical milestone structures include:

• 40% Deposit — Due upon signing of the project agreement, before work begins
• 30% Second Payment — Due upon completion of the agreed mid-project milestone (e.g., design approval, development phase completion)
• 30% Final Payment — Due upon project delivery and final handover

Alternative payment schedules may be agreed upon in writing for larger or ongoing engagements, but must always include a minimum 40% upfront deposit unless explicitly waived by Atlio in the project agreement.

5.4 Payment Methods and Clearance

Payments may be made via bank transfer, online payment, or any other method specified in the project agreement. All payments must be made in full without any deduction, set-off, or withholding. The client is responsible for any bank transfer fees or currency conversion charges. Payments are considered received only when the funds have fully cleared in Atlio's designated bank account.

5.5 Late Payment

If any payment is not received by its due date, Atlio reserves the right to:

• Charge a late payment fee of 1.5% per month (or the maximum rate permitted under UAE law, whichever is lower) on the outstanding amount, calculated from the due date until full payment is received
• Suspend all work on the project after a grace period of seven (7) calendar days from the payment due date, without liability for any resulting delays
• Withhold delivery of any completed or in-progress deliverables, source files, credentials, or assets until all outstanding payments are settled in full
• Terminate the project agreement in accordance with Section 9 if payment remains outstanding for more than thirty (30) calendar days past the due date

Suspension of work due to non-payment does not extend the project timeline. Any previously agreed deadlines will be adjusted to account for the period of suspension, at Atlio's discretion.

5.6 Refund Policy

The 40% deposit is non-refundable once work has commenced. If the client cancels a project before any work has begun, a refund of the deposit may be issued at Atlio's sole discretion, minus any administrative or resource allocation costs incurred. For milestone payments, any payment made for completed milestones is non-refundable. Refunds for partially completed milestones will be assessed on a case-by-case basis.

5.7 Revisions and Change Requests

The number of revisions included in a project is specified in the project agreement. Additional revisions or scope changes may incur additional fees, which will be communicated and agreed upon in writing before work proceeds.

6. Warranties and Disclaimers

The Website and its content are provided "as is" without warranties of any kind, whether express or implied. Atlio does not warrant that the Website will be uninterrupted, error-free, or free of viruses.

For project deliverables, specific warranties (if any) are defined in the project agreement.

7. Limitation of Liability

To the fullest extent permitted by UAE law, Atlio shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or Services. Our total liability for any claim related to a project shall not exceed the fees paid for that specific project.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project engagement. This obligation survives the termination of any agreement between the parties.

9. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

For project engagements, termination terms are specified in the project agreement.

10. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Changes to Terms

We may update these Terms of Service periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms of Service, please contact us: